Frequently Asked Questions

Complexity, quantity and size determine how long an order takes to complete. Generally a banner will take 3-4 working days to reach you from the time that either we receive artwork or the design has been approved by you via email.

Artwork is required preferably as a Hi-Res PDF, however, Illustrator (AI); Photoshop TIFF (flattened), EPS are also acceptable. You can send the artwork to us via our Artwork Upload Facility, as artwork sent via email may not get to us due to file size restrictions.

Print ready artwork should preferably be supplied at ¼ of the final size of the banner: if your banner is 3000mm × 1000mm (3m × 1m) artwork needs to be prepared at a size of 750mm × 250mm. Artwork must be supplied at 300dpi and preferably as a high quality PDF with 5mm bleed and crop marks. If you are sending multiple banners, please clearly indicate the different banners in the file name.

It is important that all fonts are embeded or converted to outlines please check this carefully as it may result in your banner not being printed correctly. Please also note we are unable to accept any Microsoft files as printable artwork including: Word, Publisher, Excel & Powerpoint - these CAN be used as a reference for creating finished artwork from, but this would be subject to our £10 artwork charge.

If you are unable to produce artwork in the correct format yourself, we will be delighted to produce this for you - click here for more further information on our Professional Design Service.

Yes, All our banners are made from heavy duty PVC material and they are suitable for indoor and outdoor use. We use either UV or solvent inks which means that they are extremely durable and do not fade.

For extra security on larger banners we also offer double-hem reinforcement. This is effectively a seat-belt-type material which is either sewn or welded into the hems of the banner for extra strength.

However, please be aware that banners are only temporary signage and we cannot be held responsible for any fitting or installation issues. As with all forms of temporary signage, they should be taken down in winds exceeding 30mph.

We use national couriers to deliver our banners. They are packaged very well and should reach you in perfect condition.

GOODS RECEIVED FROM OUR COURIERS: Please take the time to examine the packaging for tears, punctures, corners damaged, etc. If any damage is visible or you are not 100% happy, insist on opening package to inspect consignment before signing. Goods received from couriers are signed for as received in good condition. Once the package has been signed for we are unable to claim for a damaged consignment.

You are also able to have your banners delivered on a Saturday or at a specific time (i.e. pre 9am) for an additional charge - click here for additional delivery options.

PLEASE NOTE: Delivery prices quoted are for mainland UK only. Outside of this, and some of the more remote areas of Scotland may be subject to additional delivery charges. We will always inform you of any changes to delivery charges from our standard rates.

Unfortunately, we don’t offer a fitting service, however we can supply bungee ties, bungee rope and cable ties to make installation easier for you. As long as you have enough people for the size of the banner they are usually quite simple to install.

Absolutely. We print to 720dpi (Dots per inch) (Addressable) so the quality is excellent. However, please remember that banners are produced to be viewed from a distance.

Yes. Though there are a number of ways of achieving this. As long as the banner is not too big, it is very cost effective to print two banners and sew them together making a double sided banner.

We do also print to a very thick 720gsm double-sided PVC banner material. This has a light-blockout lining, so as to prevent any show-through from the reverse - click here for any further information on our double-sided banner material.

All our products are available for you to order online. Select your product and qty's then add to your basket.

When you place your order you will receive a confirmation via email and a request to upload you artwork or design proof to us. We shall then contact you with regards to payment over the phone.

If we are doing the artwork for you, the next stage is for us to provide you with a proof of the work. This allows you to see exactly what you have ordered and check the colours, layout and text.

We will also provide email confirmation of the job details such as quantity, sizes, cost and delivery time-scale once the order has been put through to production.

We aim to dispatch all orders within 3 days (depending upon delivery option selected).

Due to seasonal variations we can sometimes be inundated with banners. If your order is urgent please check with us for our current delivery times.

As our products are made bespoke we are unable to offer refunds. In the event of a banner being printed incorrectly we will collect the banner and replace it for you. Although we send all our banners with a national courier we cannot be held liable for late deliveries by the couriers.

Once you have placed your order you will be presented with our Artwork Upload Facility.

Print ready artwork should preferably be supplied at 1/4 of the final size of the banner: if you banner is 3000mm x 1000mm (3m x 1m) artwork needs to be prepared at a size of 750mm x 250mm. Artwork must be supplied at 300dpi and preferably as a high quality pdf. If you are sending multiple banners please clearly indicate the different banners in the file name.

It is important that all fonts are embeded or converted to outlines please check this carefully as it may result in your banner not being printed correctly. Please also note we are unable to accept any Microsoft files as printable artwork including: Word, Publisher, Excel & Powerpoint, but these can be used as a reference for creating finished artwork from, but this would be subject to our £10 artwork charge.

If you have any questions please contact us.

Once you have placed your order you will be presented with our Artwork Upload Facility.

Please send us a brief (this can be in the format of a word file or similar) together with any necessary logos or pictures (remember these need to be hi-resolution and NOT taken from a website!). If you have any question please contact us.

We will then put your artwork together and send you a proof for your approval prior to printing. Please allow us up to 2 days to design your banner.